Having work in customer service for so long you’d think it would be hard to shock me, but it happens all the time. I’m constantly amazed at the way people will treat another human being in order to get what they want regardless of whether it makes sense or not. Or how we treat people for no reason.
Today I happened upon a tweet by The Province that was asking people in customer service to share their worst experiences as someone who works in customer service. I like when news sources crowd source their stories through social media, it gives everyone the option to participate and give their stories. Even if I’m not going to read the story that comes of it, I’m always happy to read the retweeted answers.
When The Province put out their tweet today I responded with the first two horrible customer service stories I had, in my brief 140 character tweet I simply said that I had once been called a dumbass and on another occasion a racist (in 2 different jobs) for enforcing company policy. I sent the tweet and didn’t think much of it, I checked my feed a bit later and noticed I had gotten a response. One was a retweet by The Province and another was this classy reply.
Apparently this dude, Anthony Di’Amonte (aka DirtyBoss13), decided that I was deserving of his one and only tweet. He has been online since January and decided today was the day he would make his first tweet and it would be to me, someone he doesn’t know or follow, to be mean for no reason.
Did it hurt my feelings? No. The guy doesn’t even have the balls to put his own picture in his profile, which is the most pathetic type of person on social media to. He follows various hockey twitter accounts, like Don Cherry and the Canadiens. His first follow was Billy Talent and has only one follower.
So no, his sad little existence does not hurt my feelings.
After receiving that tweet I reported him for spam, which is basically just blocking him since they don’t shut down accounts unless there have been a few reports.
The only thing I felt was sad that people like this exist. People that need to take a minute out of their day to be an asshole to someone else all because of the anonymity they have online hiding behind a picture of a billiard ball. Or cartoon character. Or whatever.
I’m an adult, I can handle someone else and their stupid need to be an asshole to feel good about themselves. I can’t imagine what it’s like for a teenager nowadays, hopefully assholes like Anthony Di’Amonte (aka “DevilBoss13”) don’t pick on kids, but I’m kidding myself if I actually believed this.
The takeaway here? Go out and be nice to people. Speak nicely to whomever you deal with in customer service, even if they’re not telling you what you want to hear (they’re far more likely to give you what you want, even if it’s not everything). Go have meaningful and interesting conversations online, don’t abuse the medium that I love so much, instead contribute to something that could really impact someone.
And put your picture on your social media profile, don’t be a coward.
Most of all, don’t be an asshole.