The art of complaining… and why you should speak up

Over a year ago I began seeing a doctor that ended up being a horrible experience. Nothing that led to horrible medical malpractice, but just a bad experience. She was late all the time, left me wondering what I medical problems I had, never answered my questions, brought up issues I didn’t come to see her for and avoided what I did go to her for and my favorite… opened the door in the middle of a pap smear while my legs were in the assumed position (the door was right in front of the examining table).

Last February I wrote my complaint and sent  it off to the BC College of Physicians. I didn’t expect much, I certainly wasn’t expecting the doctor to be fired or have her license taken away. It’s just that because so much of what I experienced was wrong I thought they should know.

I received my first response to my complaint with the promise to have a full response and verdict by the beginning of September. I believe it was mid-September when I received a letter saying that they were taking longer due to a backlog, but should hear something by December. In the meantime I had received the doctor’s response to my complaint with a basic denial of everything. It was her word versus mine.

I finally got a response from the College of Physicians today.

Her word versus mine means they absolved her of everything.

Like I said, it wasn’t like I was expecting anything to come of it. I didn’t have proof or evidence, but it was a little annoying that it seems like the only thing the doctor heard was my complaint and the College didn’t feel the need to at least try to reinforce that while there is not proof of these actions, that I’m not someone arbitrarily complaining and that she should take steps to notice them and perhaps resolve the problems.

I should also add that the College did write that they will be sending a strongly worded request for her to be more attentive to the privacy of patients. So there’s that.

I know I’m not the only one to have complaints, about this doctor or any others in the system. I just wish people would speak up more so that it doesn’t seem like random complaints about someone’s practice. You don’t have to be detailed and long winded, but I feel like if others had voiced their displeasure that my complaint (and perhaps others) would have more weight.

Here’s what I had to say about customer service complaints last year.

Have you ever made a complaint about a doctor or company? Were you happy with the results or left disappointed?


Twitter pet peeves

Of all the social networks, Twitter is my favorite. Like most other things, I do have some pet peeves with the site’s users. Here they are:

  • People who complain all the time. Everyone uses Twitter to complain from time to time, but if your timeline is filled only with complaints it’s time to re-evaluate your Twitter use.
  • Stick to the 140 character rule. You’re given a limited amount of space for a reason, try not to pull a Kanye and stick to that rule. If what you have to say spans more than 2 tweets then take it to Facebook or start a blog.
  • You can’t hide people’s tweets. Your only two options are to follow or unfollow. Sometimes I follow people I know but lose interest in their tweets (mainly for the problems outlined here) but I don’t want to insult them by unfollowing.
  • Hashtag misuse. Throwing them in the middle of your tweet as part of the sentence, using them too much, letting them take up half of your tweet… these things hurt people’s eyes. They should be the punchline to your joke or used categorize your tweet.
  • Bad spelling and grammar. I get the need to shorten words to make it short enough for the 140 limit but if you’re still way under the limit or just using the wrong form of their/there/they’re, to/too, your/you’re that’s just disrespectful to the English language. If you need help, check out my favorite infographic
  • Celebrities that retweet tweets from fans that simply say “PLS RETWEET!! It’s all I’ve ever wanted from you” or “Please retweet if you love your fans in Brasil” or various parents of kids that believe a retweet from a d-list celebrity will cure their kid’s cancer. If you’re a celeb and want to communicate with your fans that’s wonderful, I just wish you’d reply to them so it doesn’t clog my timeline.
  • Spam. There seems to be so much more of it lately.

Is there any Twitter pet peeves I’m missing here?