Over a year ago I began seeing a doctor that ended up being a horrible experience. Nothing that led to horrible medical malpractice, but just a bad experience. She was late all the time, left me wondering what I medical problems I had, never answered my questions, brought up issues I didn’t come to see her for and avoided what I did go to her for and my favorite… opened the door in the middle of a pap smear while my legs were in the assumed position (the door was right in front of the examining table).
Last February I wrote my complaint and sent it off to the BC College of Physicians. I didn’t expect much, I certainly wasn’t expecting the doctor to be fired or have her license taken away. It’s just that because so much of what I experienced was wrong I thought they should know.
I received my first response to my complaint with the promise to have a full response and verdict by the beginning of September. I believe it was mid-September when I received a letter saying that they were taking longer due to a backlog, but should hear something by December. In the meantime I had received the doctor’s response to my complaint with a basic denial of everything. It was her word versus mine.
I finally got a response from the College of Physicians today.
Her word versus mine means they absolved her of everything.
Like I said, it wasn’t like I was expecting anything to come of it. I didn’t have proof or evidence, but it was a little annoying that it seems like the only thing the doctor heard was my complaint and the College didn’t feel the need to at least try to reinforce that while there is not proof of these actions, that I’m not someone arbitrarily complaining and that she should take steps to notice them and perhaps resolve the problems.
I should also add that the College did write that they will be sending a strongly worded request for her to be more attentive to the privacy of patients. So there’s that.
I know I’m not the only one to have complaints, about this doctor or any others in the system. I just wish people would speak up more so that it doesn’t seem like random complaints about someone’s practice. You don’t have to be detailed and long winded, but I feel like if others had voiced their displeasure that my complaint (and perhaps others) would have more weight.
Have you ever made a complaint about a doctor or company? Were you happy with the results or left disappointed?