Sometimes people are assholes.

Having work in customer service for so long you’d think it would be hard to shock me, but it happens all the time. I’m constantly amazed at the way people will treat another human being in order to get what they want regardless of whether it makes sense or not. Or how we treat people for no reason.

Today I happened upon a tweet by The Province that was asking people in customer service to share their worst experiences as someone who works in customer service. I like when news sources crowd source their stories through social media, it gives everyone the option to participate and give their stories. Even if I’m not going to read the story that comes of it, I’m always happy to read the retweeted answers.

When The Province put out their tweet today I responded with the first two horrible customer service stories I had, in my brief 140 character tweet I simply said that I had once been called a dumbass and on another occasion a racist (in 2 different jobs) for enforcing company policy. I sent the tweet and didn’t think much of it, I checked my feed a bit later and noticed I had gotten a response. One was a retweet by The Province and another was this classy reply.

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Apparently this dude, Anthony Di’Amonte (aka DirtyBoss13), decided that I was deserving of his one and only tweet. He has been online since January and decided today was the day he would make his first tweet and it would be to me, someone he doesn’t know or follow, to be mean for no reason.

Did it hurt my feelings? No. The guy doesn’t even have the balls to put his own picture in his profile, which is the most pathetic type of person on social media to. He follows various hockey twitter accounts, like Don Cherry and the Canadiens. His first follow was Billy Talent and has only one follower.

So no, his sad little existence does not hurt my feelings.

After receiving that tweet I reported him for spam, which is basically just blocking him since they don’t shut down accounts unless there have been a few reports.

The only thing I felt was sad that people like this exist. People that need to take a minute out of their day to be an asshole to someone else all because of the anonymity they have online hiding behind a picture of a billiard ball. Or cartoon character. Or whatever.

I’m an adult, I can handle someone else and their stupid need to be an asshole to feel good about themselves. I can’t imagine what it’s like for a teenager nowadays, hopefully assholes like Anthony Di’Amonte (aka “DevilBoss13”) don’t pick on kids, but I’m kidding myself if I actually believed this.

The takeaway here? Go out and be nice to people. Speak nicely to whomever you deal with in customer service, even if they’re not telling you what you want to hear (they’re far more likely to give you what you want, even if it’s not everything). Go have meaningful and interesting conversations online, don’t abuse the medium that I love so much, instead contribute to something that could really impact someone.

And put your picture on your social media profile, don’t be a coward.

Most of all, don’t be an asshole.

Twitter pet peeves

Of all the social networks, Twitter is my favorite. Like most other things, I do have some pet peeves with the site’s users. Here they are:

  • People who complain all the time. Everyone uses Twitter to complain from time to time, but if your timeline is filled only with complaints it’s time to re-evaluate your Twitter use.
  • Stick to the 140 character rule. You’re given a limited amount of space for a reason, try not to pull a Kanye and stick to that rule. If what you have to say spans more than 2 tweets then take it to Facebook or start a blog.
  • You can’t hide people’s tweets. Your only two options are to follow or unfollow. Sometimes I follow people I know but lose interest in their tweets (mainly for the problems outlined here) but I don’t want to insult them by unfollowing.
  • Hashtag misuse. Throwing them in the middle of your tweet as part of the sentence, using them too much, letting them take up half of your tweet… these things hurt people’s eyes. They should be the punchline to your joke or used categorize your tweet.
  • Bad spelling and grammar. I get the need to shorten words to make it short enough for the 140 limit but if you’re still way under the limit or just using the wrong form of their/there/they’re, to/too, your/you’re that’s just disrespectful to the English language. If you need help, check out my favorite infographic
  • Celebrities that retweet tweets from fans that simply say “PLS RETWEET!! It’s all I’ve ever wanted from you” or “Please retweet if you love your fans in Brasil” or various parents of kids that believe a retweet from a d-list celebrity will cure their kid’s cancer. If you’re a celeb and want to communicate with your fans that’s wonderful, I just wish you’d reply to them so it doesn’t clog my timeline.
  • Spam. There seems to be so much more of it lately.

Is there any Twitter pet peeves I’m missing here?