Sometimes people are assholes.

Having work in customer service for so long you’d think it would be hard to shock me, but it happens all the time. I’m constantly amazed at the way people will treat another human being in order to get what they want regardless of whether it makes sense or not. Or how we treat people for no reason.

Today I happened upon a tweet by The Province that was asking people in customer service to share their worst experiences as someone who works in customer service. I like when news sources crowd source their stories through social media, it gives everyone the option to participate and give their stories. Even if I’m not going to read the story that comes of it, I’m always happy to read the retweeted answers.

When The Province put out their tweet today I responded with the first two horrible customer service stories I had, in my brief 140 character tweet I simply said that I had once been called a dumbass and on another occasion a racist (in 2 different jobs) for enforcing company policy. I sent the tweet and didn’t think much of it, I checked my feed a bit later and noticed I had gotten a response. One was a retweet by The Province and another was this classy reply.

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Apparently this dude, Anthony Di’Amonte (aka DirtyBoss13), decided that I was deserving of his one and only tweet. He has been online since January and decided today was the day he would make his first tweet and it would be to me, someone he doesn’t know or follow, to be mean for no reason.

Did it hurt my feelings? No. The guy doesn’t even have the balls to put his own picture in his profile, which is the most pathetic type of person on social media to. He follows various hockey twitter accounts, like Don Cherry and the Canadiens. His first follow was Billy Talent and has only one follower.

So no, his sad little existence does not hurt my feelings.

After receiving that tweet I reported him for spam, which is basically just blocking him since they don’t shut down accounts unless there have been a few reports.

The only thing I felt was sad that people like this exist. People that need to take a minute out of their day to be an asshole to someone else all because of the anonymity they have online hiding behind a picture of a billiard ball. Or cartoon character. Or whatever.

I’m an adult, I can handle someone else and their stupid need to be an asshole to feel good about themselves. I can’t imagine what it’s like for a teenager nowadays, hopefully assholes like Anthony Di’Amonte (aka “DevilBoss13”) don’t pick on kids, but I’m kidding myself if I actually believed this.

The takeaway here? Go out and be nice to people. Speak nicely to whomever you deal with in customer service, even if they’re not telling you what you want to hear (they’re far more likely to give you what you want, even if it’s not everything). Go have meaningful and interesting conversations online, don’t abuse the medium that I love so much, instead contribute to something that could really impact someone.

And put your picture on your social media profile, don’t be a coward.

Most of all, don’t be an asshole.

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On accountability

I respect accountability and being accountable for one’s actions above most other characteristics a person has. I cannot stand people that will not take blame for something they’ve done and instead point fingers at others. This, by the way, is a huge reason why Lindsay and Dina Lohan are two ugly and despicable human beings in my book.

There’s been a recent news story going around in British Columbia about a woman who is suing the BC Lottery Corporation (BCLC) because they continued to let her gamble even though she had a gambling problem. You can read about it here because I’m far too angry and annoyed to recount it here.

I can maybe agree that the BCLC dropped the ball with their volunteer exclusion program, apparently if you sign up and they see you in a casino they’ll stop you from gambling and you cannot win jackpots (how much does she suck at gambling that she never won during this time?). But I don’t believe it’s up to BCLC to babysit people, are they supposed to hire a person specifically to carry around photographs of people and kick them out if they find one on the premises?

This would be the same as suing the liquor stores because they continued to serve someone who came in day after day for their liquor purchase. The same as suing a restaurant or grocery store who sold an overweight person high fat foods rather than a salad. Or suing your bank because they allowed you to raise the credit limit on your Visa even though they knew you weren’t able to pay it off.

It’s the same as me suing Canada Student Loans for giving me loans when they knew I’d never be able to pay it off since I was working towards my Arts degree.

Her situation sucks, and I’m sure this lawsuit is a last ditch effort to pay off her creditors and the friends who lent her money. Who, by the way, she should also be suing because they lent her money when she obviously had a problem. But no, she will not go after those people because they don’t have the money she needs to pay off more than three hundred thousand dollars in debt. She’s taking another gamble with the justice system and hoping this time the big corporation will pay out to help her out of her jam. But as much as it sucks, she’s the one responsible for it. She has to take accountability for her actions. She can’t expect a corporation whose main concern is making money off people who gamble to be responsible for cutting her off.

I would love to see what would’ve happen had she actually won a jackpot and wasn’t able to claim it because she was in the exclusion program.

I understand how horrible her situation may be, but she got herself into this mess. Gambling is a terrible addiction and like all addictions it can wreck the lives of those addicted and those around them.

By allowing this case to go to trial (and god forbid she wins) they’re setting a precedent for people who are going to look at other people or corporations to blame for their problem.